Privacy Policy

Last updated: January 2025

Information Security: Our Essential Foundation

In the digital era we live in, information security has established itself as an essential pillar for the prosperity and integrity of organizations. In this scenario, our company stands out for its firm support of Information Security Laws, incorporating them integrally into our operations and strategies. This approach not only ensures our compliance with legal standards but also reinforces our commitment to the protection and respect for our clients' data.

1. Company Information

Dollarize Marketing Digital, registered under CNPJ 57.378.346/0001-45, headquartered in Blumenau, Santa Catarina, Brazil, is committed to protecting the privacy and personal data of our users, clients, and website visitors in accordance with the highest international security standards.

2. Information We Collect and How We Protect It

2.1 Information Provided Voluntarily

  • Name and contact information when you fill out our forms
  • Email address for communication purposes
  • Company information and marketing needs
  • Business inquiries and service requests

2.2 Information Collected Automatically

  • IP address and device information (encrypted and anonymized)
  • Navigation data and cookies (with your consent)
  • Information about how you interact with our website

3. How We Protect Your Personal Information

3.1 Technical Security Measures

  • End-to-end encryption for all data transmission
  • Secure servers with SSL/TLS certificates
  • Multi-factor authentication for internal access
  • Regular security audits and vulnerability assessments
  • Automated backup systems with geographic redundancy

3.2 Organizational Security Measures

  • Restricted access on a need-to-know basis
  • Regular training for all employees on data protection
  • Confidentiality agreements with all team members
  • Incident response procedures and breach notification protocols
  • Regular review and update of security policies

4. How We Use Your Information

We use your information exclusively for legitimate business purposes:

  • Respond to your inquiries and provide our services
  • Improve our website and user experience
  • Send relevant communications about our services (with your consent)
  • Comply with legal and regulatory obligations
  • Prevent fraud and ensure platform security

5. Information Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties, except in the following strictly controlled circumstances:

  • When necessary to provide our contracted services
  • To comply with legal obligations or court orders
  • With your explicit and informed consent
  • With trusted service providers under strict confidentiality agreements

6. Your Rights and Data Control

In accordance with LGPD (Brazilian General Data Protection Law) and international standards, you have the following rights:

  • Access your personal information and know how it is processed
  • Correct incomplete, inaccurate, or outdated data
  • Request deletion of your data (right to be forgotten)
  • Revoke your consent at any time
  • Data portability to another service provider
  • Object to automated processing or profiling

7. International Compliance and Cross-Border Transfers

As we operate internationally with a focus on the US market, we ensure that all cross-border data transfers comply with:

  • Brazilian LGPD requirements for international transfers
  • Adequate level of protection in destination countries
  • Standard contractual clauses for data protection
  • Regular monitoring of international data protection laws

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. We implement:

  • Essential cookies for website functionality (no consent required)
  • Analytics cookies to understand user behavior (with consent)
  • Marketing cookies for relevant advertising (with explicit consent)
  • Cookie management tools for user control

9. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact information: Until you request deletion or withdraw consent
  • Service-related data: Duration of service provision plus legal retention period
  • Legal compliance data: As required by applicable laws
  • Automatic deletion procedures for expired data

10. Data Breach Response

In the unlikely event of a data breach, we have established procedures to:

  • Detect and contain the breach within 24 hours
  • Assess the scope and impact of the incident
  • Notify relevant authorities within 72 hours (as required by law)
  • Inform affected individuals without undue delay
  • Implement corrective measures and prevent future incidents

11. Contact and Data Protection Officer

For questions about this privacy policy, to exercise your rights, or to file a complaint:

  • Contact us through the form on our website
  • Email our Data Protection Officer (available upon request)
  • You may also file complaints with ANPD (Brazilian National Data Protection Authority)

12. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Prominent notice on our website
  • Email notification to registered users
  • Updated 'last modified' date at the top of this policy

Our Commitment to You

At Dollarize Marketing Digital, information security is not just a legal requirement—it is a fundamental value that guides every aspect of our operations. We are committed to maintaining the highest standards of data protection, transparency, and respect for your privacy rights. Your trust is the foundation of our business, and we work tirelessly to earn and maintain it every day.

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